Archive for June, 2012
Re-Defining Customer Service
The definition of great customer service is changing…for the better. The Customer 3D™ approach is taking suppliers’ expectations to a new dimension for their customers. What used to be acceptable in the product-centered world is being expanded by a new, customer-centered mentality.
A Simpler Way
Author: Margaret J. Wheatley
Contributor: Myron Kellner-Rogers
Bill Self Presenting at a Manufacturing Association Meeting
Watch this video.
Do You Hate Waiting on Hold?
So did the co-founders of FastCustomer.com! Now, instead of spending precious minutes listening to pre-recorded messages or “waiting on hold,” download the FastCustomer App or visit them online,.
Smart Speed Bumps
Decano Industries in Toluca, Mexico, is developing a “smart” speed bump. This speed bump measures the speed of the car driving over it and collapses if the car is going the appropriate speed.
Fashionably Safe
Hövding is a bicycle helmet cleverly disguised as a scarf. Instead of having to wear the classic helmet to protect your skull from injury