Renowned speaker, consultant and bestselling author Bill Self's
CUSTOMER 3D movement is transforming organizations around the globe.
Bill is available for keynote addresses, half-day workshops, or full-day speaking engagements.
Bill conducts workshops and performs individual consultations with organizations nationwide.
Bill self is on a misson to transform product-centric organizations into customer-centric ones.
Explore the big ideas that are transforming the way we relate to our customers and going far beyond traditional customer service. These are stories of how exceptional organizations are re-inventing their futures through innovative, forward-thinking customer focus.
Fascinating studies about cooperation are focusing us on the direct benefits to businesses that will transform their customer strategy. In The Evolution of Cooperation, Robert Axelrod explained his research on players of the game Prisoner’s Dilemma. This game famously demonstrates…
You are in the dinosaur era. Start being helpful or be ignored. A guest post by Danielle MacInnis from MacInnis Marketing in Melbourne, Australia. Small businesses need marketing more than ever I have just spent the last 3 months travelling around…
Seth Godin gave us another brilliant post recently. It described how difficult it is for most people to understand why they would benefit from a new service that does not exist today. They get stuck in believing that what the world…
Successful organizations have ongoing measures of how well they identify new opportunities to connect more closely with customers. Assess the strength of customer focus within your organization. Upon completion of the questions, you will receive an immediate score that indicates your organization’s successes, along with suggested areas of improvement. Enjoy the evaluation!
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