Renowned speaker, consultant and bestselling author Bill Self's
CUSTOMER 3D movement is transforming organizations around the globe.
Bill is available for keynote addresses, half-day workshops, or full-day speaking engagements.
Bill conducts workshops and performs individual consultations with organizations nationwide.
Bill self is on a misson to transform product-centric organizations into customer-centric ones.
Explore the big ideas that are transforming the way we relate to our customers and going far beyond traditional customer service. These are stories of how exceptional organizations are re-inventing their futures through innovative, forward-thinking customer focus.
Recently, I interviewed a number of adults who had loved ones in senior living facilities. One of the clearest messages they sent was that the residents at these types of facilities “have to have their son or daughter advocating…
Bill will speak and serve on a panel at the National Society of Hispanic MBAs event in Rochester, NY, on April 30, 2014, discussing the importance of influence and diversity to entrepreneurial success. The Rochester Chapter of NSHMBA currently has over…
The Thinking Forward speaking troupe, which Bill helped found, introduced The One Project to a community-focused audience on March 28, 2014 at St. John Fisher College in Rochester, NY. Bill described the benefits of The One Project initiative, which was created as…
Successful organizations have ongoing measures of how well they identify new opportunities to connect more closely with customers. Assess the strength of customer focus within your organization. Upon completion of the questions, you will receive an immediate score that indicates your organization’s successes, along with suggested areas of improvement. Enjoy the evaluation!
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We love to have conversations with individuals that want their organizations to become customer-centered market leaders. Please send us your thoughts and questions.
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Rochester, NY 14618