Renowned speaker and bestselling author Bill Self’s CUSTOMER 3D worldview promises a refreshingly different approach to customer-centered success. Through workshops and consultations, speaking engagements and his best selling book, his groundbreaking movement is transforming organizations around the globe.
Explore some of the big ideas that are transforming the way we relate to our customers and going far beyond traditional customer service. These are stories of how exceptional organizations are re-inventing their futures through innovative, lean-forward customer focus.
Bill is available for keynote addresses, half-day workshops, or full-day speaking engagements.
Bill conducts workshops and performs individual consultations with organizations nationwide.
Bill self is on a misson to transform product-centric organizations into customer-centric ones.
The best way to demonstrate that your organization is customer-centered is to be easy to do business with. Recently, we experience a nightmare with a company who has an acceptable tech solution but could not get out of its own...
Many companies claim that they want to “exceed customers’ expectations.” There’s a problem with this mantra, however. It is based on the supplier’s view of what its customers expect. And this is inevitably shaped by the rules and procedures that...
We have enough complexity already. Consequently, we have less and less patience with suppliers that expect us to figure out how to do business with them. We have heard a lot in recent years about the Chief Customer Officer (CCO)...
Successful organizations have ongoing measures of how well they identify new opportunities to connect more closely with customers. Assess the strength of customer focus within your organization. Upon completion of the questions, you will receive an immediate score that indicates your organization’s successes, along with suggested areas of improvement. Enjoy the evaluation!
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We love to have conversations with individuals that want their organizations to become customer-centered market leaders. Please send us your thoughts and questions.
120 Allens Creek Road
Rochester, NY 14618