Recommended Media
Are you still focused on your agenda?
You are in the dinosaur era. Start being helpful or be ignored. A guest post by Danielle MacInnis from MacInnis Marketing in Melbourne, Australia. Small businesses need marketing more than ever I have just spent the last 3 months travelling around Australia working with medium businesses CEOs. They have identified that they need to invest in […]
Re-Defining Customer Service
The definition of great customer service is changing…for the better. The Customer 3D™ approach is taking suppliers’ expectations to a new dimension for their customers. What used to be acceptable in the product-centered world is being expanded by a new, customer-centered mentality. My book, Customer 3D: A New Dimension for Customers, was released today. I am […]
Creative Customer Performance
When organizations focus on what their customers will tell others, it opens performance to a new dimension. Suddenly, everyone from front-line employees to executives takes on a creative role that embraces exciting new ideas.
A Different Approach to Customer-Centered Success
This community is very different from any other customer site. The worldview of customers is being re-invented by passionate advocates for changing what has been accepted as normal customer service. This network is a resource, focusing on only the most customer-centered thought leadership. It is meant to showcase abundant, anti-status-quo thinking about mindful, collaborative alignment […]
