Bill will speak and serve on a panel at the National Society of Hispanic MBAs event in Rochester, NY, on April 30, 2014, discussing the importance of influence and diversity to entrepreneurial success. The Rochester Chapter of NSHMBA currently has over 375 members.

The Thinking Forward speaking troupe, which Bill helped found, introduced The One Project to a community-focused audience on March 28, 2014 at St. John Fisher College in Rochester, NY. Bill described the benefits of The One Project initiative, which was created as a platform that brings committed individuals together to focus on specific community-related goals in a […]

Bill gave a lively presentation to the Rochester Rotary Club on April 1, 2014 about Persuasive Public Speaking and Leadership. He highlighted how excellent public speaking skills not only benefit leaders in the workplace, but also solidify their personal branding around being a strong communicator.

The Professional Abatement Contractors of Central New York (PACNY) invited Bill to speak at their annual conference on February 27, 2014. Bill delivered a 45-minute talk and demonstration about High Impact Presentations to an audience of professional trainers from all phases of the abatement industry.     Image courtesy Turning Stone Resort Casino

The definition of great customer service is changing…for the better. The Customer 3D™ approach is taking suppliers’ expectations to a new dimension for their customers. What used to be acceptable in the product-centered world is being expanded by a new, customer-centered mentality. My book, Customer 3D: A New Dimension for Customers, was released today. I am […]

This community is very different from any other customer site. The worldview of customers is being re-invented by passionate advocates for changing what has been accepted as normal customer service. This network is a resource, focusing on only the most customer-centered thought leadership. It is meant to showcase abundant, anti-status-quo thinking about mindful, collaborative alignment […]