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Satisfaction

Satisfactionable

By on February 11, 2009

Why do satisfaction surveys have such a bad name? Because very little is ever done with the majority of them. And why is nothing done with them? Because the results are not actionable. Larry Bossidy in┬áConfronting Reality: Doing What Matters to Get Things Right warns against shallow, "one-size-fits-all" surveys that are typically designed by the […]