Organizational advocacy for the customer will be the difference-maker in the future. Because you understand their needs more clearly, they will advocate for you in return. That’s the essence of customer loyalty.

Bill will speak and serve on a panel at the National Society of Hispanic MBAs event in Rochester, NY, on April 30, 2014, discussing the importance of influence and diversity to entrepreneurial success. The Rochester Chapter of NSHMBA currently has over 375 members.

The Thinking Forward speaking troupe, which Bill helped found, introduced The One Project to a community-focused audience on March 28, 2014 at St. John Fisher College in Rochester, NY. Bill described the benefits of The One Project initiative, which was created as a platform that brings committed individuals together to focus on specific community-related goals in a […]

Bill gave a lively presentation to the Rochester Rotary Club on April 1, 2014 about Persuasive Public Speaking and Leadership. He highlighted how excellent public speaking skills not only benefit leaders in the workplace, but also solidify their personal branding around being a strong communicator.