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Customer 3D™

Not Questioning Enough

By on February 15, 2012

Companies must open windows to new service design ideas in an effort to connect with customers. Leaders in high-performing organizations must aggressively question “not broken” processes that appear to be “working” in order to discover how they can be further improved. Today’s approach to customer relations has to go beyond an “absence of problems” mentality to embrace innovation in order to stay ahead of the competition.

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