I always want to know the back story of feel-good customer service stories.

Recently, a young traveler, with no money, was fed for free by the Wolfgang Puck restaurant in Chicago-O’Hare Airport. It’s a great story.

But I wanted to know how the executives of the organization handled the situation after it happened. I wrote to the Contact Us portal on the Wolfgang Puck website. Here is the response that I received from Lesley within a few minutes of my online request: